Velux is a global company selling roof windows. The company has many stakeholders to cater for: installers, distributors, architects etc. The role of the stakeholders varies from country to country, as does the competitive situation.
The challenge for the 4 Plaza Bowling units :2013-2014 : HR construction (the right person at the right place) => Done 2014-2015 : to confirm/to anchor (cost mgt) => Done 2015-2016 : development diversification (turnover) => next challenge With the vision to offer in 2019 a ‘multi-entertainment-center’ experience ..
In het kader van de PRIMAGAZ aanpak waarbij de Customer Journey en de Service Perfection centraal staan, was het een logische stap om naast de direct sales teams ook de CST medewerkers te betrekken.
De CST medewerkers krijgen meer en meer te maken met complexe gesprekken.
In de diverse markten binnen en buiten Europa heeft Brabantia een verschillende marktpositie.In markten als de Benelux en UK is Brabantia marktleider. In landen als Oostenrijk, Polen en deVerenigde Staten is Brabantia een challenger. Dit vraagt van de verschillende key accountmanagerseen andere aanpak in sales.
Jacqueline de Block
A global Bank appointed Mercuri International to deliver 35 relationship-based negotiating programmes to 316 bank relationship managers across five departments, in ten months. The commercial impact has been tremendous and the training investment repaid in the first three months.
Sales Excellence in the Technology Sector A case study on how Mercuri International has helped one of the leading providers of desktop computers and notebooks to improve their sales and go from a market position of 2 or 3 in some countries to become number 1.
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Mercuri International helped a client in the retail industry to improve the management of the customer portfolio and to improve the measurement of the impact of gains or losses of customers. “Very professional consultants, accurate diagnosis, appropriate and adaptable methods, that really created results.
Learn how Mercuri International helped a client that needed to move from a reactive sales process in the world of photography to a proactive sales approach in the competitive phone market.
To open the document, please click on the .pdf file below.
This is a series of videos based on interviews with Gertjan van der Weijden, Director of Customer Service and Operations at Philips Healthcare Benelux, about the Trusted Advisor program for Service Engineers developed and successfully implemented with Mercuri International.
The French post office La Poste was facing a major shift in their market and needed to sell new and different solutions to their B2B customers. But how do you convince customers who have a very strong opinion about you and your offer? And how do you ensure your sales people have the necessary competencies to do so?
Read more in this case ..
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